Exchange Policy – VLOEY

Overview
At Vloey, we strive to ensure customer satisfaction with every purchase. We do not offer returns; however, you may exchange products only in the case of manufacturing defects, within 48 hours of receiving your order.

Exchange Conditions:

• The item must be unused and in the same condition as received.
• It must be in its original packaging.
• Proof of purchase (receipt or order number) is required.
• The item will be exchanged for the same model or another product of equal value if unavailable.

How to Request an Exchange:

• If you discover a defect, please contact us immediately at support@vloey.com or via WhatsApp with clear photos of the item.
• Once your exchange request is approved, the item must be shipped to our address.
• Shipping costs are the customer’s responsibility unless the issue is due to our error.

Important Notes:

• Exchange requests will not be accepted after 48 hours of receiving the order.
• Items damaged due to misuse are not eligible for exchange.
• We recommend using a trackable shipping service to ensure the item reaches us.

For any inquiries, please contact us at support@vloey.com